FAQs
Where do you deliver to?
We deliver to most GB mainland addresses in England, Scotland, and Wales. To check if we deliver to your address simply finalise your purchase and when booking delivery you will be advised. We do not ship outside of Great Britain.
Best Before dates Guarantee – What are your terms?
We guarantee that you will receive our products with a certain minimum amount of day's before reaching Best Before or use by dates. As most of our good are imported they will have shorter life span than when purchasing in the country of manufacture. We do guarantee that all products will have a minimum of 7 days date stamped on the product from the day after the product is delivered to you. We cannot guarantee you will receive products with dates more than 7 days before date stamp. No claims or refunds will be entertained on any product received if it has more than the 7 days expiry. Please bear this in mind when ordering in bulk.
What is the best way to store my biltong?
For optimal biltong storage, ensure it's in a cool, dry place, away from direct sunlight or moisture. Use a breathable container like a paper bag or a cloth bag to maintain airflow and prevent moisture buildup. Refrigeration can extend its shelf life but ensure it's well-ventilated to avoid moisture. We advise only single use refrigeration as taking the product in and out the fridge will create moisture. Vacuum-sealed packs also preserve freshness, keeping its savoury flavour intact.
Where is your shop and can we visit?
Yes of course you can visit our store, we will be happy to see you. We are conveniently located 3 minutes from the A419 South Marston / Honda Turnoff. Our address is as follows: Unit 10 Woodside Business Park, Woodside Road, South Marston, SN3 4WA.
What are your trading hours?
We are open 7 days a week. Monday to Friday 9:30am to 5 pm. Weekends 9:00am to 2pm. We are closed on all Bank Holidays.
What are your contact details?
Email: shop@southafricanshop.uk
Telephone: 01793 826 777
Do you offer Click and Collect Services and what are the prices?
Yes, we do offer a FREE click and collect option. Kindly select this option at checkout, you will be notified as soon as your order is ready for collection.
What are your Shipping Rates and terms?
All shipping is for in person or “Safe Place” delivery only. Please ensure someone is available to accept delivery or safe place specified. We dispatch using a next day delivery service.
Rates are as follows:
- Orders over £100 - Free Shipping
- Orders under £100 standard shipping rate at cost of Carrier £6,95
- Orders under £25 will incur an additional £3 Pick and Pack Fee
Do you have a minimum order value?
Yes, we do. We have a minimum order value of £25. If your order does not exceed £24,99 you will be charged an additional £3,00 for picking, packing and packaging materials on top of our standard delivery charge.
How do I return an item?
We are more than happy to assist with returns if you changed your mind. In terms of non-food / non-perishable items you can return your products to us within 14 days from delivery at your cost for a full refund on the price of the product returned.
Kindly note that we do NOT accept returns if you changed your mind for food items “Perishable Products” or “Best Before Items”.
We do still Guarantee though that all food items received from us will have a minimum of 7 days date stamped on the product from the day after the product is delivered to you.
Please refer to our full terms and conditions in this regard.
Goods in my Order were damaged, what now?
Unfortunately, this does happen and is beyond our control. All items are packed as safely as possible for transit, but if an item is damaged whereby it cannot serve its purpose a full refund for that item will be issued. Regarding minor damages to food items, please bear in mind our products are imported, travel over 6000 miles for up to 6 weeks, then shipped out again to you. Some items may get superficial damages during this process, and it is beyond our control. It is our policy as well as our Carrier’s to not refund on items of food whereby damages are superficial as the product is still fit for purpose and sold in accordance with the Consumer Rights Act 2015 in the UK. A dented can or damaged box does not change the nature of the product as it is not sold as ornamental in purpose. As long as the contents of the product are still intact and fit for purpose no refund will be issued and claims for such will not be entertained.
Please refer to our full terms and conditions in this regard.
Can I cancel my order?
Yes, if you changed your mind of course you can, as long as you notify us before your order is dispatched. You will have no obligation and we will return your money. After dispatch only items of non-perishable and non-best before dated items can be returned within 14 days of receipt. I.E. no perishable or best before dated food products.
Please refer to our full terms and conditions in this regard.
How do I get my Refund?
We generally will refund your money in the exact same way you undertook the purchase. Please allow 3 to 5 business days for the banks, credit card companies and PayPal to process.
Please refer to our full terms and conditions in this regard.
When will I get my order?
Since we want you to get your goodies as soon as possible, we generally dispatched all orders withing 24/48 hours from your order being placed. We only Dispatch on working days. Plus, all our orders are dispatched for next day delivery, unless otherwise advised, so less waiting time!
Seasonal demands and adverse weather conditions may change our general turn around times, but as mentioned in general we always aim to dispatch within 24 hours.
Please remember all orders are for in person delivery or specified safe place by you on the Carriers App. We do not offer any other delivery options.
How do I track my order?
You will receive an email / text notification from us with a tracking link as soon as your order is dispatched. Our Carrier will also notify you of the tracking details and progress. Kindly click on the link provided to track your package or use the Carriers app for special instructions. Please remember all orders are for in person delivery or specified safe place by you on the Carriers App. We do not offer any other delivery options.
How does your meat delivery work?
Orders containing meat, fresh or frozen, are packed and dispatched only on Mondays to Thursdays to ensure you receive them in optimal condition. All items are shipped in thermal packaging technically specified by the Manufacturer to retain freshness for 4 days. Please ensure you are available for the first delivery attempt by our Carriers as the items are perishable. Claims for no fault of us or our Carrier for missed deliveries will not be entertained.
Can I return perishable and Best Before Items?
Unless there is something wrong with the item, unfortunately, we cannot offer a refund or accept returns on any perishable and best before items. We operate in terms of the Consumer Rights Act 2015 in the UK in this regard. We do Guarantee all our Perishable Foods and Best Before Foods though to have a minimum of 7 days date stamped on the product from the day after the product is delivered to you.
I received a product out of date guarantee, what now?
We do our absolute best to meet our Best Before Date Guarantee, but occasionally with the thousands of individual products we carry, an item may slip through the system. If this is the case, please let us know immediately by following the procedure to report such an occurrence to us, and we will promptly refund the price of any goods that do not meet our Best Before Guarantee. Kindly email on photographic evidence of the product reflecting the date and product.
Please refer to our full terms and conditions in this regard.